Email received
RK-2026-0427.pdf · German · 8 lines
Industries
Makra starts with how work moves in your company.
A warehouse, a field team, a retail network and an office do not begin in the same place. Makra meets each one in the work it already has, then connects the next process when it makes sense.
See how Makra worksA workday, made lighter
One less thing to chase.
A customer sends an order the way they already work. Makra keeps the sources together, asks for what is missing and prepares the record for the team.
Example workday
08:42 · The order arrives
The customer sends what they have.
A message, voice note, product photo and PDF arrive in the same WhatsApp conversation.
Customer orders
One conversation · four source types
Work arrives
12 × Model 24, 6 × Model 31. Delivery next Thursday.
Voice note
0:18
Photo
IMG_2418
Order.pdf
Four sources retained with the order.
The team checks one complete order instead of rebuilding it from four messages.
Every prepared row keeps its source attached.
01 · Automotive & industrial distribution
From supplier invoice to monthly reporting
Who this is for
Importers and distributors handling multilingual supplier documents, thousands of parts and recurring EU trade reporting.
A German supplier invoice arrives by email. Makra extracts eight lines, applies the supplier's ERP rules and holds one freight exception for finance. The approved records are ready for the Intrastat review queue at month-end.
Example automotive distributor
The same source record continues into ERP and trade reporting.
Source PDFERP draft
Supplier mapping applied · freight held for review
Monthly trade queue
Approved lines available for CN8 and net-mass review
Languages
German, French, Italian…
Human check
Exceptions, not every line
Source
PDF stays attached
02 · Facility management and field services
From work order to a prepared site visit
Who this is for
Companies coordinating technicians, subcontractors, sites and service agreements.
A store reports an entrance access fault. Before the coordinator assigns anyone, Makra brings together the service agreement, access instructions, the previous visit and technician availability.
Service email · WO-1847
Entrance access fault · Store 14
Visit brief prepared
The technician arrives with the site context.
Assigned visit
09:30
Store 14 · Shopping centre
Attached to the visit
- Current service agreement
- Previous entrance visit
- Access and contact instructions
Coordinator confirms timing and assignment.
03 · Retail and multi-location operations
One network view without making every store work the same way
Who this is for
Retailers and service networks managing recurring work across many locations.
A shopping-centre entrance fault, a city-store lighting issue and retail-park HVAC history remain separate jobs. Makra connects the location, owner, supplier history and next action across the network.
Store 14 · Shopping centre
Entrance visit prepared
Store 21 · City centre
Lighting issue assigned
Store 32 · Retail park
HVAC service history found
Location, history, owner and next step stay connected.
Each store keeps its people, suppliers and systems.
04 · Wholesale, import & distribution
From mixed WhatsApp messages to one order workbook
Who this is for
Importers, wholesalers and sales teams receiving orders through email, WhatsApp and files.
A customer sends quantities as text, a voice note, a product photo and a PDF. Makra keeps each source, asks one precise question about a missing unit and prepares the completed order rows for review.
Customer orders
Example conversation
12 × Model 24, 6 × Model 31. Delivery next Thursday.
Voice
0:18
Photo
IMG_2418
Order.pdf
Is Model 31 ordered as 6 pieces or 6 cartons?
6 cartons.
Orders-2026-031.xlsx
Workbook prepared for review
CustomerProductQtySource
NordlineModel 2412 pcsText
NordlineModel 316 cartonsFollow-up
NordlineMounting set12 pcsPhoto
NordlineDeliveryThursdayVoice
Every row opens to the message, image, voice note or PDF it came from.
05 · Professional services
From an inbox request to the right approval owner
Who this is for
Consultancies and service firms routing client requests, documents, approvals and recurring reports.
A purchase request arrives with a quote and cost centre. Makra checks the supplier record and available budget, prepares the approval packet and routes it to the budget owner with the source documents attached.
Inbox request · PR-771
Replacement tools for field service
Approval route
The request reaches the person who can decide.
Supplier record
Checked
Available budget
Checked
Budget owner
Review requested
Approval packet prepared
APPROVAL-771
No purchase is made until the authorised person confirms it.
06 · Manufacturing & production operations
A measured quality exception, with the machine and batch history attached
Who this is for
Manufacturers coordinating production orders, quality checks, maintenance and shift handovers.
The first-piece inspection on press line 03 records a flange width of 24.18 mm against a 24.00 ± 0.05 mm tolerance. Makra keeps the gauge reading, operator evidence, production order and machine history on the same review.
Example production record
PROD-260810-17 · Press line 03
BRACKET-LH-042 · Batch B-260810-17
First-piece inspection
INSPECT-2026-0810-03
Machine
M-17
Feature
Flange width
Target
24.00 ± 0.05
Measured
24.18 mm
Measurement outside tolerance
Difference: +0.13 mm above the upper limit.
Operator photo
1 attached
Gauge reading
24.18 mm
Machine history
Last service 18 Jul
Deviation record
DEV-2026-044 prepared
Maintenance check
MW-771 draft prepared
Production hold has not been applied. The quality supervisor reviews the evidence and decides the next state.
07 · Logistics, transport & warehousing
One damaged pallet, with the booking, CMR, PO and receiving photos together
Who this is for
Transport, 3PL and warehousing teams reconciling bookings, CMRs, deliveries, exceptions and claims.
An eight-pallet inbound shipment arrives at gate 4. The quantity matches the booking, but pallet 7 is visibly damaged. Makra assembles the receiving evidence and prepares the carrier claim packet for the warehouse lead.
Example inbound record
Inbound 08:35 · Gate 4
Booking INB-1847 · 8 pallets
Pallet 7 marked damaged
Receiving exception · RCV-1847
Pallet damage review
- CMR
- CMR-2026-0817
- Purchase order
- 45003182
- Expected
- 8 pallets
- Received
- 8 pallets
PalletReceiving checkEvidence
01–06, 08Quantity and packaging matchCMR + scan
07Corner crushed, wrap torn3 photos
CMR
Attached
Receiving photos
3 attached
PO lines
Matched
Carrier claim packet prepared
CLAIM-DRAFT-1847
Draft only. The warehouse lead reviews the evidence before anything is sent to the carrier.
Your company will be different